At present, the uneven situation in the furniture market is still relatively serious. Some furniture manufacturers have done a good job in pre-sale "kung fu". They claim to be famous brand products, green environmentally friendly furniture, and life-long services. However, when consumers encounter quality problems, they push back three and four, blaming consumers for demanding too much and protecting their rights too much. They just want to shirk their responsibilities. As consumers, once they find that their rights and interests are damaged, they must retain relevant evidence, strive to reason, strengthen their awareness of rights protection, and indeed protect their own legitimate rights and interests. Here are two major cases for everyone:   Case 1: Formaldehyde testing of furniture must be certified by a qualified institution  Case review: Consumer Mr. Ma bought a set of panel furniture in a furniture city at a price of 5,000 yuan. After the furniture was delivered, Mr. Ma felt that the pungent smell of the furniture was very heavy, which caused dizziness and tears. The factory explained that it would be fine just to leave the factory for a while. Six months later, Mr. Ma felt that the irritating smell was still very heavy, and felt unwell and had no strength. He went to the hospital and was diagnosed with kidney disease. Consumers suspected that the illness was caused by the smell of furniture, and found an air testing agency on the Internet. The test found that the formaldehyde of this furniture exceeded the standard, and the consumer made a request for return. The factory believes that the furniture has been used for more than two years and does not agree to return the product, and the air test results are not approved.  After accepting the complaint, the "furniture office" immediately contacted the after-sales service of the furniture store. "Furniture Office" believes that the furniture has passed the air test and can be used as a reference, at least that this set of furniture has certain quality problems. After holding a tripartite mediation meeting, the factory agreed to return the goods and consumers were satisfied.  Consumer Tips: According to Articles 32 and 48 of the Consumer Law, consumer associations can refer the appraisal department to inform the appraisal conclusion if the complaint involves quality of goods and services. The “appraisal department†specified in the text refers to the The data issued by the authoritative inspection agency entrusted by the administrative department may be adopted by the consumer association.  At present, there are various types of air testing units on the market, and many companies generally do not have the commission of the quality inspection department, and their testing data can only be used as a reference. During the test, the formaldehyde emission amount of furniture is different from the air formaldehyde test method, and it is completely different according to the standard value. The formaldehyde test of furniture needs to be conducted in the laboratory. Since the average consumer does not know this difference, they often take a copy Complaints from unqualified air test reports cause furniture complaints cannot be properly resolved.  When buying furniture , consumers must understand the formaldehyde emission standards of furniture, and must request the "Instruction Manual for Furniture Products". Once the odor is serious and cannot be volatile for a long time, they can negotiate according to the formaldehyde standard in the "Instruction Manual for Furniture Products" If you need to test, you must find a qualified testing unit to test.  Case 2: All-cowhide sofa turned out to be "cut into cow leather"  Case review: Recently, the Consumer Affairs Office of the Municipal Consumer Protection Commission received a complaint from the consumer Mr. Zhang, saying that after buying a fancy brand sofa in a furniture mall, he found that the price he bought from the factory could be about 3000 yuan cheaper than the mall. . The factory stated on the order that it was made of "full head cowhide". Mr. Zhang later saw in the newspaper that there was fake news about sofa cowhide, that he suspected that the sofa he bought was "cut into cow leather" instead of the first layer of cowhide, and he immediately contacted the operator. The delay was unresolved, so the complaint went to the furniture office of the Consumer Protection Committee.  After the "Furniture Office" accepted the complaint, it was understood that the company of the original operator had been cancelled, and the person in charge had reopened a company, but still sold the brand sofa .        This sofa is actually "two-layer split into cow leather". The split into cow leather is the second and third layer of cowhide leather with a film process. The price and quality are very different from the whole cowhide. There is false propaganda in the factory. After many coordinations, and a mediation meeting was held, Mr. Zhang and the operator finally agreed that the factory agreed to compensate RMB 8,000 at a time, and consumers expressed satisfaction.  Consumer Tips: According to Article 16 of the Consumer Law: if the operator makes a commitment to the quality, price, and after-sales service of the goods or services in the form of physical samples, the operator shall provide the quality or price of the goods or services, After-sales service is consistent with the promise. Furniture operators should also bear the after-sales service obligation for products, which is a basic obligation that operators must fulfill. (Editor: Peter)  Circular Machine Oiler,Circular Knitting Machine Lubrication Oil,Circular Knitting Machine Oil,Circular Knitting Oiler Changzhou Longfu Knitting Co., Ltd. , https://www.czcircularmachine.com
Consumers who find that their rights and interests are damaged must protect their own legitimate rights and interests
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