Bathroom equipment quality disputes more showers off-the-shelf killer

The quality of bathroom equipment and its installation problems have always been one of the contents of disputes in building materials and decoration. With the advent of winter, and the bathroom, this place has become a zone of potential safety. The occurrence of the tragedy once again reminded us whether the bathing equipment is qualified or not and whether it is properly installed and used requires people to take it seriously.

With regard to the occurrence of "tragedy" with consumers, the Consumer Protection Committee can only "heal" afterwards. To avoid "tragedy," the key lies in the purification of the "hearts" of all parties involved in the consumption process.

A "Vulnerable" Shower Room

Event: Some brand of shower glass purchased by Miss Sun blew twice in the warranty period. Fortunately, no personal injury occurred. The second incident, the product has exceeded the manufacturer's one-year warranty period, the production unit insisted that repairs must be paid for the warranty period, and Miss Sun believes that self-explosion is due to the quality of the product caused by the problem, can not be excused beyond the warranty period Responsibility, she complained to Yangpu District Consumer Protection Committee.

Due to the lack of "Three Guarantees" regulations related to tempered glass shower rooms, the mediation work was weak. The mediators learned through consulting and technical supervision departments that it is difficult to distinguish between the cracked tempered glass and the difficulty. The factory insisted that the reason for charging repairs is that the tempered glass has a self-exploding rate of about four-thousandths, and does not rule out improper use of consumers and external forces. In the end, Ms. Sun did not accept the quality appraisal to resolve the dispute due to the consideration of the cost of rights protection. Eventually, he chose to pay for the repair. The production unit also promised to repair it at a cost price discount. Warning:

When consumers purchase a shower room, they must look at the specific manufacturer and contact information of the product and whether the product has a certificate of conformity. It is necessary to select more formal units for production and keep the vouchers so that they can negotiate in time after problems occur. Once the glass has exploded, it should be kept on site. If conditions permit, the inspection department should be notified at the first time. If it is determined to be a non-conforming product, the consumer may require the merchant or the manufacturer to assume the corresponding responsibility and not be limited by the warranty period.

B "change" bathroom

Event: On May 10, 2005, Mr. Consumer Zhu bought a set of Swedish sanitary ware with a price of 1,420 yuan from a certain building materials supermarket company. During the installation process, the supplier proposed to charge an additional 100 yuan for accessories. Mr. Zhu wondered: I purchased a "Sweden" imported product. How do I charge for the accessories? "You see, this is Guangdong's domestic product," said the supplier. A closer look is indeed a product of Guangdong, Mr. Zhu is very annoyed and asked the supplier to return or economic compensation. However, the supplier's reasonable demands on consumers simply ignore them. In the absence of negotiations with the store, Mr. Zhu complained to the Consumer Protection Committee of Minhang District.

Minhang Consumer Protection Committee went to the store on the same day to investigate. The store is a newly opened large-scale store, and most of the sanitary products it operates are imported. Since it has just opened and the management cannot keep up, the label is provided by the head office. When Mr. Zhu found a problem with the label

After that, although the store had made corrections, the supplier did not give prompt resolution to the reasonable requests made by Mr. Zhu. At the time of shopping, Mr. Zhu used digital cameras to take pictures of fake signs: the origin was "Sweden." The Consumer Protection Committee believes that the act of labeling “Guangdong-made” in its place of origin as “importing Sweden” is a violation of “false propaganda and misleading consumption” and violates the relevant provisions of the “Consumer Protection Act”; The place of origin was not stated, but it has objectively misled the consumer and suspected of fraud. It must apologize to the consumers and sell the goods must be returned or given financial compensation. Warning:

When consumers purchase imported products, they must look into the eyes to see if the names, specifications, origins, and prices of the purchased product labels are the same as the invoices issued, and whether the outer packaging is consistent with the contents of the invoices; The goods (especially valuables) must be unpacked and unpacked in person, and the inspection must be done to ensure that businesses can play tricks. Once they discover that the business has false propaganda and mislead consumers in violation of regulations and illegal activities, they immediately complain or report to the relevant authorities.

C "Angry" Shower

Incident: Recently, the Consumer Protection Committee of Pudong New Area received a complaint about the installation of the shower. Consumers reflected that at the end of April last year, the decoration contract signed with a decoration company agreed that the decoration company's contracted materials should be decorated by consumers. The total contract price is about 60,000 yuan. After staying at the end of last year, he always felt that there was a gas smell in his home, but he never found the problem. Until the manufacturer of the purchased shower came back for a visit, it was discovered that the long-lasting smell of gas came from the installation of the shower. Originally, the decorating company did not use the special pipes provided by the manufacturers, which caused leakage problems in the shower pipes. As a result, consumers contacted the decorating company to request reinstallation of the shower pipe, but the decorating company has repeatedly delayed it. In desperation, consumers can only seek the Consumer Protection Committee to help solve it.

The Pudong New Area Consumer Protection Committee immediately contacted the decorating company. The person in charge of the decorating company stated that because the consumers did not pay the balance of the project, the company did not have any warranty obligations after decorating. For this point of view, the Consumer Protection Committee believes that both sides' decoration contract is signed by both parties on a voluntary and equal basis. It is true and effective. The decoration company should complete the decoration project according to the contents of the contract, and must ensure the quality of the project. Moreover, the consumer’s right to life and health should be the first, and the decorating company cannot rely on the unpaid balance of the consumer as the basis for no warranty obligations. After mediation, the decorating company admitted that it did not consider the safety of the shower during the decorating process and was willing to reinstall it for consumers. After the reinstallation, it was checked by the shower manufacturer. Warning:

According to the Regulations for the Installation and Acceptance of Household Gas Rapid Water Heaters, CJJ12-86, the installation of water heaters must be carried out by professionals who have received professional training and have obtained the training certificate issued by the local city gas management department. After the water heater is installed, it must be checked and accepted by the local city gas management department before it can be used. Consumers must not be coveted and handed over to the decorating company for installation. They must be installed by the professionals of the shower manufacturer. Security is not a child's play!

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