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Customized wardrobe furniture hides greasy only repair does not retreat into unspoken rules
With the development of the economy, the improvement of technology, and the enhancement of people's individualized consciousness, the thousands of identical furniture on the market can no longer meet the increasingly diverse needs of people. Consumers are also gradually looking for their own personalized furniture. Customized consumption came into being and gradually entered people's lives. In the market feedback situation in 2012, although the overall performance of the furniture industry declined by 30%, custom furniture maintained a strong growth trend. Today, the real estate market is booming, and the personalized decoration style is gradually being sought after by people. Custom furniture has also become a symbol of fashion life. Most of the finished furniture on the market tends to be popular, and does not necessarily match the owner's home decoration style, and does not necessarily conform to the owner's personality style. Therefore, custom furniture is loved by more and more consumers. Customized wardrobe furniture hides and greasy only repairs and does not retreat into hidden rules Custom furniture is favored by many young people, but at the same time, the various problems in the process of custom furniture consumption are also the hardest hit areas of the furniture industry complaints. According to the reporter's understanding, in addition to the quality of furniture and after-sales service is often not unexpected, the hidden rules of the industry that only repairs the furniture can not be retired is also very dissatisfied with consumers. In the interview, an industry insider who did not want to disclose his identity also complained to reporters. The details of furniture customization work are intricate, from the consumer's order, organization of production, distribution, door-to-door installation and after-sales service, etc., all links must be interlocked, and the plates, parts and hardware involved in the product customization process (hardware decoration) The renderings are extremely numerous and very error-prone. Due to the uniqueness of the custom furniture, every detail of the furniture is determined according to the customer's needs. In case of problems, it is very difficult to return. The reporter also consulted several large furniture stores on the issue of custom furniture replacement. The customer service staff of the actual home said that if the customized product has serious quality problems, such as environmental protection indicators are not qualified, and the materials agreed with the contract are inconsistent, etc., can be returned. However, because custom products cannot be resold, they are generally based on repairs. No standard problem, more custom-made wardrobe furniture, rushing to the standard, the biggest charm of custom furniture is "fixed", but the same, serious defects are also due to "fix". With more and more furniture in the market, many problems in the industry have gradually emerged. The designer's business is unskilled, the design effect is different from the actual product, the installation and delivery are not timely, the product quality is not as good as the exhibition hall, the hardware accessories are easy to be damaged after use, and the common “payment is full when the order is signedâ€. The contract terms are also consumers. Hot spots of complaints. China's furniture industry conforms to the five national standards of uniformity. The finished furniture is equipped with the "Instructions for the Use of Furniture Products", which can be used as proof and tools for consumer legal rights protection. However, in the area of ​​custom furniture, there is a lack of uniform national or industry standards, and there is less “ruler†in dealing with consumer disputes. In this regard, the industry calls on the state to introduce relevant standards to regulate and restrict, and form a unified rules and regulations in the industry, so that the quality and service of customized furniture products can be labeled to protect consumers' rights and interests. The lack of standards is difficult to protect the purchase of custom closet furniture should not be blind. For the current custom furniture industry does not have a unified standard, in terms of materials, environmental protection, prices, etc., or the manufacturers and consumers agreed. Industry insiders remind consumers not to be blind when buying, to carefully inquire and review the contractual agreement, and communicate with the manufacturer before placing an order to avoid unnecessary disputes with the manufacturer. There are still many consumers complaining that after the custom furniture is installed, it feels inconsistent with the decoration style in the home. In this regard, home improvement designer Li Jing suggested that consumers should be able to determine the style and color of custom furniture before the decoration of the house, in order to integrate custom furniture and decoration style.