Insects appear repeatedly on the solid wood floor

Half a year ago, since the new house was fitted with solid wood floors worth more than 20,000 yuan, nightmares followed. From time to time, there were worms crawling and crawling out of the floor, making people nauseous. Ms. Yan believes that floor worms are a quality issue, and she firmly demands a return. The floor after-sales service party only promised to replace the floor with insects. Ms. Yan decided to protect her rights and interests through legal channels.

Witnesses: White spots on the floor are densely packed

"After mopping up with a mop, new holes will appear every day. There are now at least 37 floors with wormholes in the living room and every bedroom." In the community of Ms. Yan, Ms. Yan pointed to the white dots on the floor and told reporters that each white dot is a wormhole, and all the worms crawling underneath. From time to time, worms will crawl on the floor. The reporter found that the white spots were all white powder and the center was a small hole. The Yan family opened the carpet in the living room, and many white spots appeared densely underneath. The reporter saw a few millimeters of worms crawling.

Ms. Yan said that she had endured for more than half a year. “I ’m worried that the worm crawled out of the floor and climbed into the bed at night. The 4-year-old son used to like to play on the floor, and now she does n’t dare anymore.” She said the furniture at home was worth about 20 Ten thousand yuan, all solid wood, very worried about bugs crawling out to nibble furniture.

Negotiation: The merchant promised to replace the insect floor

Ms. Yan said that it is estimated that the floor is a problem in the processing engineering, which is a quality problem. Her house was installed in October last year, the floor was 350 yuan per square meter, a total of more than 25,000 yuan. Checked in November, and found floor worms at the end of December. She contacted the business in January this year, and a manager named Wang, who was in charge of after-sales service, received her.

The reporter saw a letter of commitment issued by the company on March 13 of this year, which read: "The company sent workers to the site to check on February 13 and confirmed that it was a floor bug." "Feedback staff on February 16 Go to the scene and find that there are 2 to 3 pieces of floor worms in each room, and take photos and make records to return to the headquarters. "" Headquarters and February 25 made a treatment suggestion: only replace the floor of the worms. "

Ms. Yan is not satisfied with such a plan: "Every time you replace, you must remove all the furniture. After the replacement, you will find that the insects have to be removed again. How can you afford expensive furniture?"

At 1 o'clock yesterday afternoon, Ms. Yan came to the Lianfeng floor sales department who bought the floor again. Two shop personnel said that the first time they heard that the wood floor will be worms, they immediately responded to the after-sales department, but after many rounds of calls Negotiations, the manager of the surname Wang responsible for after-sales still only promised to replace the floor of the insects. At 2 o'clock in the afternoon, Ms. Yan said that she could not bear it, and she insisted on returning it. If it did not, she would take a legal approach to solve it. She said she only hopes to end the nightmare as soon as possible.

statement

After-sales: according to relevant national standards

In a telephone interview with reporters, Manager Wang of the after-sales department of Lianfeng Wood Industry Chengdu said that the floor of Ms. Yan ’s house is covered with wood worms. The eggs of this insect enter the wood during the growth of wood. Be wrapped. In the process of making solid wood flooring, in order to kill insects, manufacturers will cook the wood raw materials, this process can generally kill insect eggs, but there will be exceptions. Therefore, no solid wood company dares to promise that its solid wood floor will never be insect-prone.

She said that after consultations from many parties and from the factory, the floor of Ms. Yan ’s living room has been completely replaced, and the floor of other rooms has been partially replaced, but the request for return cannot be accepted. Because the factory is also implementing in accordance with the relevant national standards, Ms. Yan has made great concessions.

Ms. Yan: This norm is unfair to consumers

Ms. Yan said that this specification was drafted by the wood industry association and wood industry enterprises. It was originally unfair to consumers. It is the responsibility of manufacturers to not kill eggs, and should not be pushed to consumers. She said she would not give up her request.

Reporter Chen Gang intern Chen Yue Zhang Lei

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