Advanced automation technology to help transform the machine tool manufacturing industry (3)

Field service management market will reach 532 million US dollars

In the next five years, the compound annual growth rate of the global field service management solution market is expected to be 7.8%. In 2007, this market was $364.6 million, and according to a study by ARC Consulting Group, this market is expected to exceed $532 million by 2012.

According to reports, in the past few years, some of the industry's leading field service management providers have achieved strong revenue growth. “From 2004 to 2007, these leading suppliers achieved a compound annual growth rate of 17% in field service management,” said lead author of ARC (Enterprise Management Software), Global Vision for Field Service Management Solutions. Lint Risser believes that "the field service management market is expected to continue to grow steadily, which is largely driven by the maintenance outsourcing and OEM after-sales growth for asset-intensive manufacturers."

OEM integrator procurement field service solution

The growth of demand for OEM after-sales services by asset-intensive companies is driving the sales and service market for field service management software. Field service management software empowers service departments to effectively handle complex transactions, enabling them to more effectively manage large-scale and widely dispersed field personnel. OEM equipment manufacturers are expanding their markets with after-sales services to increase revenue and compensate for the decline in product profits. These services appear to be at the right time as many manufacturers are facing labor restrictions due to the lack of skilled workers. The continued growth of such services is expected to result in an increase in demand for on-site service management software.

Emerging technologies enhance the value of on-site service management

Novel technologies such as wireless mobile communications, geographic information systems and remote asset monitoring are expected to stimulate growth in the field service management market. The field of wireless mobile communications is considered to have great growth potential. The value of mobile wireless solutions is made possible by keeping field service personnel more timely and in a more detailed flow of information. The ability to enable offices and field personnel to exchange information in both directions further enhances the value of field service solutions. Field service management combined with GIS provides additional benefits, such as increased operational efficiency by displaying geographic information on asset locations, and the ability to manage field operations more efficiently. Combined with remote asset management technology, it provides added value for remote monitoring, management, and control of assets.

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