Newly purchased leather sofa wooden frame is cracked? Olange: my sofa will not have this problem

Olange Furniture News, Ms. Ke called the 12345 complaint report platform to report that she purchased a set of Furong fairy thick leather sofa with a discounted price of 8,000 yuan. Afterwards, she found that the wooden frame of the sofa had cracks and wanted to negotiate with the merchant. The solution has not yet reached an agreement.


欧兰格沙发


Yesterday morning, the reporter drove to a furniture store in Chaoyang Road, Chuncheng Street, Yangchun City, where Ms. Ke purchased furniture. Ms. Ke and the furniture store owner explained the situation to the reporter. According to reports, on the afternoon of September 10, Ms. Ke purchased a set of sofas in the furniture store, and immediately paid the card to pay 8,000 yuan. The merchant delivered to Ms. Ke’s home that evening, and Ms. Ke found a total of 3 cracks in the full set of sofas the next morning, requiring the merchant to replace a new set of sofas. The merchant responded, because the manufacturer no longer produces the sofa, can not be replaced, can repair or make up the difference to choose other sofas. But Ms. Ke disagreed with the business plan.
A few days later, the merchant said that the manufacturer agreed to replace the sofa with the same paragraph for free. Ms. Ke is concerned about the quality of the sofa and after-sales service and asks for a return. The merchant agrees, but asks Ms. Ke to pay the shipping fee of 300 yuan when returning. Ms. Ke believes that the responsibility is not on her own side and should not cost more than 300 yuan.
Yesterday afternoon, after the staff of the industrial and commercial department inspected the sofa purchased by Ms. Ke, they found that the sofa had quality problems and said that it would negotiate with the furniture store owner to resolve the incident. At the time of the press release, the two sides still did not reach an agreement.

In response to the consumer dispute, Chen Dazhao, a lawyer of Guangdong Xunheng Law Firm, stated that the seller is obliged to deliver the subject matter that meets the quality requirements. If the subject matter delivered by the seller is of a quality defect, the buyer may, in accordance with the law, require the seller to bear the liability for breach of contract. According to the relevant provisions of the Contract Law, if the buyer and the seller finally fail to reach a supplementary agreement on the quality of the sofa, the injured buyer can reasonably choose to request a new sofa or return the goods. At the same time, because the seller is at fault, if the buyer chooses to return the goods, the seller should bear the corresponding freight. Chen Dazhao reminded consumers that the relevant evidence should be retained for the quality of the delivery of the subject matter.


Source: Yangjiang Daily



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